Conditions générales de vente

The seller is PLC Optimization LLC, a company registered in the State of Wyoming (United States), operating phl.bio under the brand PHL — Peptide Hormone Lab. Contact: contact@phl.bio.

Access to the shop requires confirming that you are 21 or older and creating an account with a valid email address. Before the order is confirmed, the buyer declares their field of activity from the categories offered and certifies that this declaration is accurate.

PHL is entitled to rely on the declarations provided by the buyer when accessing the shop and placing the order.

Any deliberately false or misleading declaration concerning age, identity, activity, eligibility or the actual intended use of the product constitutes a breach of these terms.

An order can only be placed after express acceptance, through a checkbox that is not pre-ticked, of these terms of sale and of the terms of use, including certification of the eligibility declarations and acknowledgement of the “Research Use Only — Not for Human Use” statement. The accepted version and its timestamp are recorded with the order.

These general terms and conditions of sale govern any order placed on phl.bio with PLC Optimization LLC, a Limited Liability Company (LLC) registered in the State of Wyoming (United States) under Filing ID 2026-002010551, whose address is 30 N Gould St, Ste R, Sheridan, WY 82801, United States, operating the brand PHL — Peptide Hormone Lab.

Confirming an order request constitutes acceptance of these terms, in the version in force on the day of the order.

The research compounds sold by PHL are strictly for research use only and are not intended for human use. They are presented neither as medicines nor as products intended to diagnose, treat, cure or prevent any disease.

This classification concerns research compounds. Ordinary accessories offered separately follow their own intended use and are not covered by this statement.

The customer declares that they have the skills, framework and authorisations required for the research use of the products ordered, and that they comply with the regulations applicable in their country.

• Selection of products, then of the dosage and format offered.
• Adding to cart and reviewing the complete cart.
• Entry of the customer information required to process the order.
• Confirmation of the order request by the customer.

A unique reference is then generated, in the format PHL-2026-XXXXX. The order is recorded with the initial status “Awaiting payment”.

Opening WhatsApp or the email application does not constitute payment and does not amount to confirmation of the order.

A customer may contact PHL for a request involving a large quantity, a quantity exceeding the offer currently displayed, a volume requirement or a particular commercial request. The request may be submitted by WhatsApp, by email, or through any other direct contact channel offered by PHL.

Such a request constitutes only a request for commercial information and, where applicable, a quotation. It does not, by itself, create an accepted order, a confirmed sale, a stock reservation, an invoice, an obligation on PHL to supply the products concerned, or an obligation on the customer to purchase them.

The retail prices shown on the website do not automatically constitute the final price applicable to a large-quantity request or a specific commercial request. PHL may propose particular commercial conditions taking into account the product, the quantity requested, actual availability, sourcing requirements, logistics and other objectively relevant commercial circumstances. No discount, wholesale price or preferential price is guaranteed in advance.

The availability of the requested quantity is subject to confirmation by PHL. Submitting a quote request alone does not reserve existing or future stock, and PHL remains free to accept the request, accept it partially, propose a different quantity or decline it, subject to the mandatory rights recognised by applicable law.

Large quantities may require additional sourcing or preparation time. The estimated lead time communicated during the commercial exchange remains indicative until the specific commercial offer and, where applicable, the corresponding order have been expressly accepted by the customer and confirmed by PHL.

A large-quantity request becomes contractually binding on PHL and the customer only after the specific commercial conditions — products, quantities, price, availability, payment terms, estimated or agreed lead time and delivery conditions where applicable — have been expressly confirmed and accepted through the applicable order process. An informal WhatsApp conversation does not, by itself, constitute a final order.

Where PHL issues a specific commercial offer for a large-quantity request, the expressly accepted conditions of that offer govern that transaction for the matters it covers. The prices displayed on the public website continue to apply to normal orders placed through the website, unless expressly agreed otherwise.

Prices are displayed in euros (€). The amount shown at checkout is the amount payable by the customer, plus any delivery charges clearly displayed and selected before confirmation.

No French or EU VAT number is currently provided for the operating company, and no VAT breakdown is applied automatically in the displayed prices. The tax presentation may be updated following professional legal and tax review.

At launch, the available payment methods are bank transfer and cryptocurrency. Card payment is not available at this time; it may be added later.

Payment instructions are communicated when the order is finalised. The order remains “Awaiting payment” until payment has actually been confirmed.

PHL never requests a private key, a recovery phrase or a wallet seed phrase.

Orders are prepared and dispatched from France. The geographical scope is set out in the “Delivery territory” chapter. No worldwide delivery and no firm transit time is promised.

• Standard tracked delivery — may be offered free of charge where indicated.
• Mondial Relay — optional paid delivery, where available.
• Colissimo — optional paid delivery, where available.

The customer chooses their delivery method from the options actually offered at checkout. The applicable rates are those displayed before confirmation.

Proof of dispatch. For each shipment, PHL retains, where available: the order reference, the dispatch date, the carrier, the tracking number, proof of acceptance or deposit, and the tracking history. The tracking number is communicated to the customer as soon as it is available. Tracking constitutes evidence of dispatch and allows the customer to follow delivery; it does not, on its own, constitute proof of receipt by the customer.

Loss or damage in transit. Where mandatory applicable consumer law places delivery under the seller's responsibility until physical receipt by the consumer, that protection is fully preserved: the issuance of a tracking number does not transfer the financial burden of a lost parcel to the customer. PHL initiates and supports any carrier claim procedure using the available tracking and shipping evidence.

Conversely, PHL is not responsible for loss or delivery failure resulting from circumstances legally attributable to the customer, including where applicable:

• incorrect or incomplete delivery information supplied by the customer;
• incorrect recipient identity information;
• failure to collect the parcel within the carrier's stated collection period;
• refusal of delivery without legitimate reason;
• a redirection requested by the customer that causes the delivery issue;
• absence of the recipient or failure to follow the carrier's delivery instructions where reasonably required;
• the involvement of a carrier independently appointed by the customer and not offered by PHL, where applicable law then transfers the risk to the customer.

These exclusions may not, in any event, be relied upon to set aside mandatory consumer rights.

Carrier offered by PHL vs. carrier appointed by the customer. The customer's choice of a carrier offered by PHL does not, in itself, transfer the transport risk, and mandatory consumer rules remain applicable. Conversely, where the customer independently entrusts the goods to a carrier that was not offered by PHL, transfer of risk may occur upon delivery of the goods to that carrier, where applicable law so provides.

Carrier incident & claim. Where a parcel shipped with a PHL-offered carrier is lost, materially delayed, damaged, incorrectly delivered or returned without a customer-attributable reason, the customer contacts PHL at contact@phl.bio, providing: the PHL order reference, the tracking number where available, a description of the issue and any useful supporting information. PHL then initiates or participates in the appropriate carrier investigation or claim procedure. The consumer is not required to resolve the matter directly with the carrier where mandatory law places that responsibility on the seller.

Evidential value of tracking. The creation of a tracking number or acceptance of the parcel by the carrier does not constitute proof of final delivery to the customer. Where carrier tracking records the parcel as delivered, this may be used as delivery evidence, subject to applicable law and to any legitimate customer dispute concerning receipt. Shipping and tracking evidence is retained for order management, support, fraud-prevention and dispute-handling purposes, in accordance with the PHL retention policy.

PHL currently dispatches orders from France to France and eligible European Union countries available during checkout.

Destinations requiring customs or export formalities, including Switzerland, the United Kingdom and other non-EU countries, are not offered at launch.

As long as an order is in the “Awaiting payment” status, the customer may cancel it themselves from their order tracking page. Cancellation is immediate and free of charge: no payment is then expected.

A cancelled order remains recorded under its reference, which is never reused. After payment and as long as the order has not been dispatched, a cancellation request may be sent to contact@phl.bio or via WhatsApp: it is processed if the preparation stage still allows it, without prejudice to the right of withdrawal where applicable.

Where a statutory right of withdrawal applies to a consumer customer, that right is acknowledged and exercised under the conditions and time limits provided by the applicable regulations.

Statutory exceptions may apply depending on the nature, condition, sealing and characteristics of the specific goods. Research compounds are sensitive to storage conditions, temperature, packaging integrity, opening or unsealing, contamination and handling.

These characteristics do not automatically remove the statutory right of withdrawal in every situation. An exception is applied only where it is legally applicable to the specific product and circumstances, assessed on a case-by-case basis.

Nothing in these terms removes the customer's mandatory rights regarding damaged, incorrect or non-conforming goods, or any other mandatory legal guarantees.

Any withdrawal or return request should be sent to contact@phl.bio, quoting the order reference. A request template is provided below.

To PLC Optimization LLC — PHL — Peptide Hormone Lab
30 N Gould St, Ste R, Sheridan, WY 82801, United States — contact@phl.bio

I hereby give notice of my withdrawal request concerning the order below:
- Order reference: PHL-2026-XXXXX
- Products concerned:
- Order date:
- Date of receipt:
- Customer name and address:
- Date of request:

PHL — Peptide Hormone Lab
Lot 93 Coopérative Essaada
Djasr Kacentina 16048
Algérie

Unless PHL communicates different instructions when handling a specific case, returns must be sent to the address above.

Where a right of withdrawal applies, the direct costs of return are borne by the buyer where the law permits. In France, where applicable, the right of withdrawal is exercised within fourteen days.

A request can be submitted directly from the “Exercise my right of withdrawal” page of the website.

Applicable mandatory legal guarantees are fully preserved. No provision of these terms seeks to exclude or limit them.

Beyond those mandatory guarantees and the commitments expressly given by PHL, no additional commercial warranty is granted. Save where mandatory law provides otherwise, descriptions, technical sheets, documentary content and analysis reports do not constitute a warranty of any particular scientific or experimental result, of fitness for a particular purpose, of permanent stock availability, or of regulatory acceptance in a given territory.

• Provide accurate and complete identity, contact and delivery information, and check it before confirming the order.
• Select an eligible destination from those actually offered.
• Keep the order reference and any order-tracking access details confidential.
• Follow the carrier's legitimate instructions and collect the parcel within the stated availability period.
• Comply with the regulations applicable to their own activities, and with the research-use purpose of the compounds after delivery, including handling and storage conditions.
• Not use the website or the service fraudulently or unlawfully.

PHL may reasonably rely on the information supplied by the customer, except where it knows that information to be incorrect. These obligations do not transfer to the customer any responsibility that mandatory law places on the seller.

To the fullest extent permitted by applicable law, PHL is not liable for indirect, consequential or not reasonably foreseeable losses, nor for losses resulting from:

• use contrary to the research purpose or to the information supplied;
• alteration, reconstitution or modification of the product after delivery;
• inaccurate or incomplete information supplied by the customer;
• third-party systems, networks or services outside PHL's reasonable control, including those selected by the customer;
• events outside PHL's reasonable control, as defined in the “Events outside control” chapter.

Liability cap. For any claim connected with a specific order, PHL's aggregate contractual liability is limited, to the extent permitted by applicable law, to the amount actually paid for the order concerned. This cap does not apply where mandatory law prohibits it, nor to categories of liability that cannot be limited or excluded, in particular wilful misconduct, intentional fault, fraud and mandatory seller obligations.

Business relationships. Where the customer acts for professional purposes, business interruption, loss of revenue, profits, production, data, contracts or opportunities, and any reputational harm are further excluded to the fullest extent permitted by law. These exclusions do not apply to consumer customers where mandatory law provides otherwise.

Nothing in these terms limits or excludes PHL's liability where such limitation is prohibited by mandatory applicable law.

Liability relating to access to and use of the website itself, its availability and third-party services is addressed in the general terms of use.

PHL is not liable for delay or non-performance resulting from an event outside its reasonable control, including: carrier or postal network disruption, natural events, fire, flood, war or civil unrest, governmental or administrative measures, major infrastructure, telecommunications or hosting outages, a cyber incident not attributable to a failure by PHL to meet its mandatory duties, supplier failure or widespread labour disruption.

The affected obligations are suspended or adjusted for the duration of the event, only to the extent permitted by law. This clause does not remove mandatory consumer rights, in particular to refund or termination of the contract.

The official complaint channel is contact@phl.bio. A complaint should state, where reasonably available: the order reference, the customer's identity, the nature of the issue and any useful supporting evidence.

PHL may request the supporting evidence reasonably necessary to investigate the matter and may rely on carrier tracking, proof of deposit, delivery evidence and its own records. Prompt notification assists the investigation but does not reduce the customer's mandatory statutory rights, which remain exercisable within the periods provided by law.

No refund, replacement, credit or compensation is automatic: each request is reviewed and eligibility is established in light of the circumstances and applicable law. Where a return, refund or replacement is legally due, it is granted. Otherwise, PHL may refuse the request; any commercial gesture remains discretionary, one-off, and creates neither a continuing obligation nor a precedent.

PLC Optimization LLC is not, to date, a member of any consumer mediation scheme and claims no mediator affiliation. Where a consumer is entitled, under the law applicable to them, to an out-of-court dispute resolution route, that right remains fully available.

Governing law. The sales contract is governed by the law of the State of Wyoming (United States), where PLC Optimization LLC is formed. That choice cannot deprive a consumer of the mandatory protective provisions guaranteed by the law of their country of habitual residence, which prevail to that extent.

Jurisdiction. The parties shall first seek an amicable solution. Failing that, jurisdiction is determined under the applicable rules; a consumer customer retains the benefit of any mandatory jurisdiction rules applicable to them. For business relationships, the courts of the State of Wyoming have jurisdiction, to the extent such allocation is legally admissible. Nothing in these terms constitutes a waiver of any mandatory consumer right.

After receipt, the buyer is responsible in particular for storage, temperature, handling, opening, reconstitution, dilution, mixing, transfer and any subsequent contamination.

To the extent permitted by law, PHL is not liable for deterioration created after receipt by mishandling or by any transformation carried out by the buyer.

Any use deliberately contrary to the “Research Use Only — Not for Human Use” statement constitutes a diversion from the purpose under which the product was offered and sold.

To the extent permitted by law, PHL cannot be held liable for consequences resulting exclusively from use deliberately contrary to the warnings, from a false declaration, from inadequate storage after receipt, from contamination after delivery or from a transformation carried out by the buyer.

PHL's scientific or educational content is documentary and does not constitute a diagnosis, a prescription, medical advice, a therapeutic protocol or a recommendation for human use.

Nothing in these terms limits any right or liability whose exclusion is prohibited by the applicable law.